Our Mission
To ensure the voices of those who use public services are at the forefront of service design and delivery
Our Core Values
People First
We work with people. We give people a voice. We respect and empower people.
Being open and transparent
We listen. We seek connections, start conversations, build relationships, and take part in our community.
Respect
We treat all those who contact us with respect and dignity.
Learning and growing
There is no end to knowledge. We want more, we seek out views and feedback to provide insight.
Persevering
Nothing worth doing is easy. We scrutinise and challenge decisions to seek out positive outcomes.
Innovation
We look in different places, ask other questions, try new things. Nothing is ever “good enough.” We lead the way forward.
Impact
We focus on outcomes to create impact. We use our powers to influence how services are planned and delivered.
Confidentiality
We keep your information safe and secure. Data security is at the heart of our operation. Information and feedback is used on an anonymous basis unless you tell us differently.
Transparency
Information and experiences, successes and failures, good news and bad news – we share openly. It makes us all stronger.
Community interest
Giving back- we share our successes by giving back to the community around us – to people who can use the help.